This year has been tremendously difficult for everyone, both personally and professionally. The uncertainty and severity of the pandemic led many libraries to make drastic decisions to cut services, hours, or close their doors altogether. The trajectory of the spikes in the outbreak made the factors in these decisions change day to day, sometimes hour to hour.

Yet from this all, the profession demonstrated the skills and flexibility that has become our trademark by continuing to provide services and assistance to our patrons, in conditions that were brand new. In this section of the CALL Bulletin we hear from several members and institutions about the types of experiences they had with adjusting to the new reality.