Visual Notes from Keynote: The Future Is Here

ABA TechShow Legal Trends

Every year the ABA TechShow provides a great way to hear about tech trends in the legal field from practitioners, entrepreneurs, trainers, and journalists.

Tech Trends can include everything from shiny new devices to evolving business models to updated regulations and laws. With these changes come many legal challenges and opportunities.

I’m always interested to hear the types of practical advice and ongoing concerns brought to the TechShow. I’ve highlighted what stood out to me at this year’s show – if you attended and want to share what you took away in the comments, that would be very welcome!

Keynote & Futurism

This year’s keynote from 1871 CEO Betsy Ziegler titled “The Future is Here” included everything from amusing “smart” devices to self-driving cars to facial recognition to AI.

Visual Notes from Keynote: The Future Is Here
The Future Is Here Keynote

While many of these new technologies are certainly already changing our world, I was concerned that her talk didn’t mention the many ethical and civil rights issues that come with technology built on such a “move fast” model:

Changing Business Models

Other sessions I attended addressed these technology and business model changes with more nuanced examples of the changing technology and legal opportunities.

In Bringing Tech into the Law Office: Becoming Your Firm’s Data Privacy Officer” Feras Ahmed of OneTrust, Privacy Management Software discussed the new legal challenges posed by the GDPR and the importance of planning for compliance with privacy polices, data management and more.

In their Succeeding in a Gig Economy” presentation, Basha Rubin and Emily M. Wajert noted the range of legal and regulation issues evolving in the “sharing economy” and highlighted key cases for the ride share industry, among others. Find links and examples in my twitter thread.

Client-Centered, Emotionally Intelligent

While “Client-Centered” legal services  is hardly a new trend, I did notice more language about  “Emotional Intelligence”  or “soft skills” as part of the tech show this year. Several presenters emphasized how key these are for reputation management, marketing online, review sites and managing client relationships.

Natalie Runyon of Thomson Reuters talked about her work defining how Emotional Intelligence fit into a new model of successful lawyers in “Tech Competencies: Past, Present & Future”:

She shared her strategy for getting buy-in for training on these areas in the Q&A:

Client Centered Relationship Management

George Psiharis, Chief Operations Officer of Clio shared their work quantifying relationship management strengths and weaknesses in a Lunch & Learn titled “The Opportunity Gap for Client-Centered Legal Services” – find the link to the full report along with quotes and links in my twitter thread:

Client Centered Reputation Management

Jordan Schuetzle of Thompson Reuters and Megan Zavieh of ZaviehLaw emphasized the social and ethical challenges lawyers face with clients in their “Reputation Management in the Digital Age

Visual notes from How To - Care and Feeding of Social Media: Enhancing Your Presence Online
Visual notes from the ABA TechShow 2019 talk, How To – Care and Feeding of Social Media: Enhancing Your Presence Online